Return Policy for Pet Empor


Thank you for shopping at Pet Empor.  We want you to be satisfied with your purchase. If you are not entirely happy with your order, we're here to help. Please review our return policy carefully.


Eligibility for Returns


To be eligible for a return, the following conditions must be met:


  1. The item must be unused and in the same condition that you received it.
  2. The item must be in its original packaging.
  3. You must provide proof of purchase (order number, invoice, or receipt).


Please note that certain items are exempt from being returned due to hygiene reasons or other specific circumstances. These items will be clearly stated in the product description.


Return Procedure


If you wish to initiate a return, please follow these steps:


  1. Contact our customer support team at [your contact email] within 2 days of receiving the product to inform us about the return and provide the necessary details, including your order number and reason for the return.


  1. After receiving confirmation from our customer support team, carefully package the item and ship it back to the address provided by our team. Please ensure that the item is securely packaged to avoid damage during transit.


  1. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).


  1. We recommend using a trackable shipping method to ensure that the returned item reaches us.


Refund Process


Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed, and the exact processing time may vary depending on your payment provider.




If you wish to exchange an item for a different model, color, or size, please follow the same return procedure as mentioned above. After receiving the returned item and inspecting it, we will process the exchange and ship the requested replacement item to you. Any price differences between the returned item and the replacement item will be handled through a refund or additional payment.


Damaged or Defective Products


If you receive a damaged or defective product, please contact our customer support team immediately. We may request you to provide images or videos of the issue for our review. If the product is confirmed to be damaged or defective, we will offer a replacement or issue a full refund, including the return shipping costs.